❓ Frequently Asked Questions

Quick answers to the most common questions about Ma7aly

Last updated: 2026-02-28

🎯 Trial and Subscription

Q: How long is the free trial?

A: The free trial is for 14 full days. You can explore all system features without any restrictions during this period.

Q: Do I need a credit card for the trial?

A: It depends on your subscription settings. If you need help with activation or account registration, contact us via WhatsApp and we'll help you immediately.

💰 Refund Policy

Q: Can I get a refund?

A: Yes, you can request a refund within 14 days only from the subscription or payment date. We believe in your right to try the system without risks.

Q: What about after 14 days?

A: After 14 days from the payment date, refunds are not possible. Therefore, we recommend taking advantage of the free trial period to test the system before subscribing with payment.

🛠️ Technical Support

Q: How do I contact support?

A: You can contact us via WhatsApp (preferred channel):

💬 +201500501503

Q: What's the response time?

A: We commit to the following response times:

Critical issues: Within 2 hours
Normal issues: Within 24 hours
Inquiries: Within 48 hours

🔒 Privacy and Security

Q: Do you use Google Analytics?

A: We may use Google Analytics to analyze website visits, improve performance, and enhance user experience. For more details about how we protect your data, please refer to our Privacy Policy.

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